How do you evaluate customised executive development solutions?
By Phill Boas, Mt Eliza Executive Education
"Evaluation is not a stand-alone process but a jointly ventured element of the relationship between the client, ourselves and the intervention we have designed with them."
Evaluating the success of a customised solution is an integrated element in our executive education framework of Discovery, Design, Delivery and Evaluation.
In working with a new client, we develop an understanding of their desired state, that is, how they want their organisation to be performing when the intervention is complete. This focuses our discovery process and becomes the basis for our final evaluation.
The discovery process includes defining the desired behaviours of targeted staff within an overall framework of what they need to know, do and believe to move their organisation to its desired state. It's these behaviours that are built into the design, delivery and evaluation of a customised solution.
Capturing the present state
The next step in our discovery is to understand the present behaviours of the organisation and their staff, the reason they approached us in the first place. This step includes identifying the gap between what the organisation needs and what it presently has in designing the solution.
Our evaluation involves identifying this gap between the present state and the future state and assessing how capably we delivered those behaviours and that they did, in fact, move people across that gap. We're also interested in the extent to which our activities dovetailed with the culture of the organisation to enable the new behaviours to emerge.
Processes to conduct evaluations
We use a range of evaluation methods such as interviews, group facilitated discussions and narrative capture involving computer based analysis. We also use methods the client finds comfortable and that appropriately engage with the issues of their staff.
The entire evaluation process is intermeshed with the other elements of the development journey and is an integrated element of the entire client relationship.
For more information, please contact our National Enquiry Centre on 1800 00 66 80 or +61 3 9349